Develops intermediate level competence on support topics.
Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks).Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.Performs in-depth product troubleshooting and remediation when needed.Resolves customer issues through problem solving, collaboration, and research.Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. Ensures customers stay informed as to the status/solution of their issue. Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue.This posting is for consideration of roles within one of the following Dynamics 365 Finance and Operations Teams (as available): You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.
From problem identification to full resolution, you will own and manage the customer experience over the phone and Web.
You will be part of a team responsible for providing an outstanding technical support experience to our business customers. You will deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.
Dynamics 365 for Finance and Operations helped companies manage finance, accounting, production, warehousing, transportation management, and retail/ecommerce.Īs a Dynamics 365 Finance and Operations Support Engineer (SE) you will serve as frontline technical resources for Microsoft customers and partners via phone, email or web. Do you have a passion for Dynamics 365 Finance and Operations? Come join an evolving team with a growth mindset! Dynamics 365 Finance and Operations is Microsoft’s enterprise resource planning (ERP) solution that helps Medium and Large Enterprises handle critical business functions.
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